Terms & Conditions.

• "Company" / "We" / "Us" — Modern Security Solutions and its authorized representatives.
• "Client" / "You" — The person or entity purchasing goods or services.
• "Services" — CCTV upgrades, AI integration, solar power backup, fire safety, gates & fences, SmartGuard Hub, installation, and maintenance.
• "Goods" — Security products sold via our Shop (cameras, solar kits, gate motors, etc.).

• All quotations are valid for 14 days unless stated otherwise.
• Automatic and manual quotations are based on site survey information provided by the client.
• A 40% deposit is required to confirm any installation or upgrade work ("Secure with Modern" option).
• The remaining 60% is payable upon completion, testing, and client approval.

• All prices are in Kenyan Shillings (KSh) and inclusive of VAT where applicable.
• We accept M-Pesa, bank transfers, and approved installment plans.
• Full payment must be cleared before handover of goods or final commissioning of systems.
• Late payments may attract interest at 2% per month.

• Installation timelines are estimates and subject to site access, weather, and availability of materials.
• We use high-quality materials and trained technicians. Solar hybrid kits include a detailed Bill of Materials as provided during quotation.
• Risk in goods passes to the client upon delivery / installation.
• Title (ownership) passes only after full payment.

• We provide a minimum 12-month warranty on workmanship and installed equipment (excluding misuse, vandalism, or power surges beyond specified protection).
• Solar batteries and inverters carry manufacturer warranties.
• Warranty does not cover consumables or damage caused by client negligence.

• Provide accurate site information and safe access for technicians.
• Obtain necessary approvals (county permits where required).
• Ensure the property complies with fire safety regulations where applicable.
• Use the system only for lawful security purposes and in compliance with ODPC guidelines on private security data processing.

• Our total liability shall not exceed the value of the goods/services provided.
• We are not liable for indirect losses, loss of profit, or consequential damages.
• We are not responsible for delays caused by Kenya Power, suppliers, or force majeure events.

• Deposits are non-refundable once work has commenced.
• Cancellations after deposit but before work starts may incur a 15% administrative fee.
• Customized installations (AI setups, gates, fences) are generally non-returnable.

We operate in full compliance with the Private Security Regulatory Authority (PSRA) where applicable. All security services meet industry standards and legal requirements in Kenya.

Your personal data is processed in accordance with our Privacy Policy and the Data Protection Act, 2019. By accepting these Terms, you consent to the collection and processing of data necessary for service delivery.

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved in the courts of Nairobi.

We reserve the right to update these Terms. Continued use of our services after changes constitutes acceptance.

For questions about these Terms:

Modern Security Solutions
Email: hello@modernsecurity.co.ke
Phone / WhatsApp: +254 768 549 764
Nairobi, Kenya

By engaging our services, you confirm that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy.