Question 1

How much does a CCTV install cost?

Accepted Answer

Most home installs land between KSh 60,000 and KSh 220,000 depending on cameras, NVR, cabling and whether you add solar backup. We'll give a transparent quote after a free site survey.

Question 2

Do you require a deposit?

Accepted Answer

Yes — 40% deposit secures your install slot and material order. Balance is due on completion and sign-off.

Question 3

Do you offer payment plans?

Accepted Answer

For larger projects (estates, multi-site businesses), we structure milestone payments. M-Pesa, bank transfer and cards all accepted.

Question 4

How long does an install take?

Accepted Answer

A typical 4-camera home: 1 day. A solar backup kit: 1 day. Estate or multi-building projects: 3–10 working days.

Question 5

Do you serve outside Nairobi?

Accepted Answer

Yes — we cover Kiambu, Machakos, Kajiado, Nakuru, Mombasa, Kisumu and more. Travel costs are itemised in your quote.

Question 6

What warranty do I get?

Accepted Answer

Cameras and NVRs: 2 years. Solar batteries: 5 years. Solar panels: 10 years. Workmanship: 12 months. Maintenance plans extend cover.

Question 7

What happens if something breaks?

Accepted Answer

Call or WhatsApp our support line — most issues are resolved remotely. If a site visit is needed, we aim for same- or next-day under maintenance plans.

Question 8

Are you PSRA licensed?

Accepted Answer

Yes. Modern Security Solutions is licensed by the Private Security Regulatory Authority of Kenya.

Question 9

Are you ODPC compliant?

Accepted Answer

Yes. We follow the Office of the Data Protection Commissioner's rules on lawful CCTV use, signage, retention and tenant rights.

Question 10

Will solar backup power my whole house?

Accepted Answer

No — our kits are sized for security loads (cameras, gate, router, alarms). For full-home solar we partner with specialists.

Question 11

Can you add AI to my existing cameras?

Accepted Answer

Often yes. Many cameras 4MP and above can be paired with an AI-capable NVR. We assess during the diagnostic visit.

Answers, before you ask.

Pricing & payment

Installation & timing

Warranty & support

Compliance

Solar & AI

Still have questions?