Privacy Policy.

Modern Security Solutions is a Kenyan company providing integrated security solutions including CCTV installation Kenya, AI-powered CCTV upgrades, solar hybrid power backup for CCTV, fire safety systems, automated gates, and perimeter fences. Our tech partner is Steff Cloud.

We act as a data controller and sometimes as a data processor under the Data Protection Act, 2019. We are duly registered with the ODPC where required.

• Contact Information: Name, phone number, email address, physical address (especially in Nairobi and other counties).
• Business Information: Company name, KRA PIN, business type (estate, shop, school, hospital, county facility).
• Technical & Security Data: Details of your existing CCTV system, number of cameras, site photos/videos, property layout for quotations and installations.
• Payment Information: M-Pesa transaction details, bank details (processed securely via licensed providers).
• Usage Data: IP address, browser type, pages visited, cookies, and interaction with our "Report Your CCTV Trouble" form or "Secure with Modern" 40% deposit process.
• CCTV & Video Footage (for clients): Recorded footage from installed systems (processed only for security purposes).

• To respond to enquiries and provide quotations for CCTV upgrades, solar hybrid power backup, fire safety systems, automated gates, and fence fabrication.
• To deliver and install our security services (SmartGuard Hub integration, AI analytics, WiFi setup).
• To process payments and manage 40% deposit + balance payments.
• To provide customer support, maintenance contracts, and remote monitoring.
• To comply with legal obligations (PSRA, ODPC, fire safety regulations).
• To improve our services, train our quotation system, and send relevant updates (with consent where required).

• Consent (where you voluntarily submit the "Report Your CCTV Trouble" form)
• Contract (to fulfill service agreements and installations)
• Legitimate interest (to provide security services and prevent fraud)
• Legal obligation (compliance with Kenyan laws)

• Vetted invitation-only partners (gate fabricators, fire safety specialists) only when necessary for service delivery.
• Steff Cloud (our tech partner) for AI integration and platform management.
• Licensed payment processors (M-Pesa, banks).
• Regulatory authorities (ODPC, PSRA, County Fire Departments) when legally required.

We do not sell your personal data.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, secure servers, and regular security audits — especially important for CCTV footage and biometric/access control data.

We retain your personal data only as long as necessary for the purpose it was collected or as required by law (e.g., accounting records for 7 years). CCTV footage is typically retained for 30–90 days unless required for incidents or legal reasons.

Under the Data Protection Act 2019, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

We use essential cookies for website functionality and analytics cookies (with consent) to improve user experience on pages about CCTV installation Kenya, solar power backup, and automated gates.

Any transfer of data outside Kenya will comply with ODPC requirements for adequate protection.

We may update this Privacy Policy from time to time. We will notify you of material changes via our website or email.

For any privacy concerns or to exercise your rights:

Modern Security Solutions
Email: hello@modernsecurity.co.ke
Phone / WhatsApp: +254 768 549 764
Nairobi, Kenya

You may also complain to the Office of the Data Protection Commissioner (ODPC) if you are not satisfied with our response.